Franchise Solutions
Field Representative Coaching
Making a Difference Good field representatives can make or break your business. To the franchise owners, they are the face of the corporate team. They must be an expert in your business system – part coach and part company representative. Read more...
Franchisee Training
Question: How do you know when learning has learning occurred? Answer: When there is a change in behavior. The there are many reasons why traditional training does not work, even when provided by a skilled instructor. Most training models follow Read more
Surveys
Regular surveys of your franchisees provide feedback, baseline metrics and a fantastic sales tool for your franchise development team. Many franchisors will try to do this on their own, but often the results are misleading or inconclusive. Combine our survey Read more
Systems Support
Why do franchises fail? There is a commonly held myth that most franchised business succeed, while most independently-owned business fail. While more than half of all franchises do succeed, many others fail. Do you need proof? Look in practically any Read more
Validation
Strong validation is the key to successful franchise development. Happy franchisees refer new franchisees to you and are your best advocates when a potential franchisee is interested your offering. However, the comments a franchisee makes during a validation call may Read more
Marketing Solutions
Customer Service Programs
One of your biggest referral sources can be existing clients. However, if they are not pleased with your service, they can also be negatively impacting your growth. Our comprehensive programs help your team stay on track in the customer service Read more
Customized Training
One of the best secrets to success is having a firm understanding of the best way to do the job. In many companies, we often find super employees who have never received any formal training in the core functions of Read more
Marketing Consulting
In today’s market, companies need innovative ways to differentiate themselves in an increasingly competitive environment. Fairfield Business Solutions specializes in helping service businesses design fresh strategies to acquire and maintain a competitive business edge. Branding So, you think your service Read more
Mystery Shopping
Our competitive and mystery shops help companies obtain a better understanding of their marketplace and how their team functions in it. Our client validation surveys can offer a unique approach to how your customers really perceive your service. Shopping the Read more
Sales Coaching
Many of the sales techniques that worked a few years ago are not as effective in today’s tricky economy. Our proven techniques in today’s competitive market place will ensure that your team is getting the most from every lead. In Read more