Customer Service Programs

One of your biggest referral sources can be existing clients. However, if they are not pleased with your service, they can also be negatively impacting your growth. Our comprehensive programs help your team stay on track in the customer service area.

Many things can impact your sales team’s performance. Did you know that one of your biggest potential referrals – existing clients – could also be one of your biggest deal killers? Service businesses do not have products, so prospects count on two things to make their decisions: what they experience and your reputation. Strong validation from existing clients will ensure continued referrals and priceless referrals. We offer a variety of comprehensive service driven programs – you may choose one or two or bundle services for a discounted rate.

Assessment of Services

What do your clients really think of your service? We will find out through our comprehensive satisfaction assessment, including surveys, focus groups, conversations with clients and your existing team, and then provide a report of existing strengths and opportunities for advancement.

The Best Team

A service team is only as strong as its members. We provide coaching and training on how to hire the right people and then help you to develop a program that lets you measure service levels at various points in an employee’s career.

Service Workshops

Training programs help you to deliver the message to the entire team. Our workshops help your team understand how to deliver services in a client-focused manner, how to deal with customers who are unhappy and how to look for opportunities to help you grow your business. Leadership workshops are available for your management team to help them understand the importance of empowering employees to make the right decisions every time.

Contact us today to set up a complimentary consultation.

Fairfield Business Solutions | Phone 484.632.4183 | Email PO Box 693 | Edgemont, PA 19028 | Fax 562.502.3494
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